At FuelX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
By using the FuelX website, you agree to the terms of this Privacy Policy.
Information We Collect
When you use our website or place an order, we may collect the following information:
Personal Information
This may include:
- Full Name
- Phone Number
- Email Address
- Shipping Address
- Billing Address
- City / Province
- Order Details
- Payment-related information (where applicable)
Website Usage Information
We may also collect non-personal information such as:
- IP address
- browser type
- device information
- pages visited
- date and time of visit
- referral source
- website activity behavior
This helps us improve website performance and customer experience.
How We Use Your Information
FuelX may use your information for the following purposes:
- to process and deliver your orders
- to confirm, verify, and manage purchases
- to contact you regarding your order or inquiry
- to provide customer support
- to improve our products, services, and website
- to send order updates and service-related communication
- to prevent fraud, misuse, or suspicious activity
- to maintain internal records and reporting
We only use customer information for legitimate business and service-related purposes.
Order & Delivery Information
When you place an order, we use your information to:
- process the order
- prepare shipment
- coordinate delivery
- communicate order status
- resolve delivery or support issues
To fulfill delivery services, certain information may be shared with our courier / logistics partners, only as required to complete your order.
Payment Information
FuelX may offer payment methods such as:
- Cash on Delivery (COD)
- Advance Payment
- other approved payment methods (if available)
We do not intentionally store sensitive payment information beyond what is necessary for order verification, record keeping, or payment confirmation.
If third-party payment services are used, payment processing may be subject to their own privacy and security policies.
Marketing & Promotional Communication
FuelX may use your contact details to share:
- order-related updates
- product announcements
- offers and promotions
- service-related communication
We will try to keep such communication relevant and limited.
If you do not wish to receive promotional messages, you may contact us and request to opt out.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and website functionality.
Cookies may be used to:
- remember your preferences
- keep products in your cart
- improve site performance
- understand visitor behavior
- support analytics and marketing tools
You can choose to disable cookies through your browser settings, but some website functions may not work properly if cookies are turned off.
Third-Party Services
FuelX may use trusted third-party services or tools for website operation and business activities, including but not limited to:
- website hosting
- analytics tools
- courier/logistics providers
- contact forms
- payment gateways
- marketing or advertising tools
These third-party providers may process limited data as necessary to support website functionality and services.
FuelX is not responsible for the privacy practices of third-party websites or external services linked from our website.
Data Sharing
FuelX does not sell, rent, or trade your personal information to third parties for unauthorized purposes.
However, we may share necessary information with relevant parties when required for:
- order fulfillment
- shipping and delivery
- payment verification
- fraud prevention
- legal compliance
- customer support
Any such sharing will be limited to what is reasonably necessary.
Data Security
FuelX takes reasonable administrative and technical measures to help protect your personal information.
We aim to safeguard customer data from:
- unauthorized access
- misuse
- alteration
- accidental loss
- disclosure
However, no online system or website can be guaranteed 100% secure, and users share information at their own risk.
Customer Responsibility
Customers are responsible for providing accurate and complete information when placing an order or submitting details through the website.
FuelX shall not be responsible for issues arising due to:
- incorrect contact details
- incomplete address
- wrong email or phone number
- customer-provided errors
Data Retention
FuelX may retain customer information for as long as reasonably necessary for:
- order records
- customer support
- legal or tax obligations
- dispute resolution
- internal business operations
Once the information is no longer required, we may delete, remove, or anonymize it where appropriate.
Children’s Privacy
FuelX website and services are not intended for use by children without parental or guardian supervision.
We do not knowingly collect personal information from children for independent commercial use.
External Links
Our website may contain links to third-party websites, social media pages, or external platforms.
Please note:
- once you leave the FuelX website, we are not responsible for the privacy practices or content of external websites
- users are encouraged to review the privacy policies of those third-party platforms separately
Your Rights
As a customer or website user, you may contact us to:
- update your personal information
- correct inaccurate information
- request removal of certain data (where applicable)
- ask questions regarding your privacy or data usage
FuelX will review such requests and respond where reasonably possible.
Policy Updates
FuelX reserves the right to update, change, or modify this Privacy Policy at any time without prior notice.
Any changes will be posted on this page, and continued use of the website after such changes will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us through:
