Welcome to FuelX. By accessing, browsing, or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions.
Please read these terms carefully before using our website or placing an order.
Acceptance of Terms
By using the FuelX website, you agree to these Terms & Conditions, along with our:
If you do not agree with any part of these terms, please do not use our website or services.
Website Use
By using this website, you agree that you will:
- use the website only for lawful purposes
- provide accurate and complete information when placing an order
- not misuse, damage, or interfere with the website or its services
- not attempt unauthorized access to any part of the website, server, or customer data
FuelX reserves the right to restrict or terminate access to any user who violates these terms.
Product Information
FuelX makes every effort to display product details, descriptions, and images as accurately as possible.
However, we do not guarantee that:
- product descriptions are always error-free
- all product images exactly match the physical item
- packaging, labels, or appearance may not vary slightly due to updates or manufacturing changes
FuelX reserves the right to correct any product information, descriptions, pricing, or availability at any time without prior notice.
Product Use & Customer Responsibility
Customers are responsible for using FuelX products properly and according to the recommended usage instructions.
FuelX shall not be held responsible for any issues, damage, or unsatisfactory results caused by:
- improper product usage
- overuse or misuse
- use on unsuitable surfaces, vehicles, engines, or applications
- failure to follow instructions or safety precautions
Customers are advised to read product labels and instructions carefully before use.
Orders & Acceptance
Placing an order on our website does not automatically mean the order has been accepted.
FuelX reserves the right to:
- confirm, reject, or cancel any order
- limit quantities purchased
- request additional verification
- refuse service for suspicious, incomplete, or unverifiable orders
An order will only be considered accepted once it has been confirmed and processed by FuelX.
Pricing & Payment
All prices listed on the website are subject to change without prior notice.
FuelX reserves the right to:
- update product prices at any time
- correct pricing errors
- modify discounts, promotions, or offers without notice
Accepted payment methods may include:
- Cash on Delivery (COD)
- Advance Payment
- any other payment method made available at checkout
Certain orders may require advance payment based on location, order type, or internal verification.
Shipping & Delivery
FuelX aims to process and dispatch orders in a timely manner.
However:
- delivery timelines are estimates only
- actual delivery depends on courier operations and service availability
- delays may occur due to circumstances beyond our control
FuelX dispatches products in properly packed condition, but once the parcel is handed over to the courier company, transit handling is managed by the courier service.
For full details, please review our Shipping Policy.
Courier Damage / Transit Issues
FuelX takes reasonable care to pack all products securely before dispatch.
If a product or parcel is damaged due to:
- rough handling during transit
- parcel tampering
- courier negligence
- opened or mishandled delivery
then such damage may be treated as a courier-related issue.
In such cases:
- FuelX may assist in reviewing the complaint
- customers may be asked to provide photo/video proof
- claim responsibility may fall under the courier company, subject to verification
Customers are advised to report any such issue within 24 hours of delivery.
Returns, Replacements & Refunds
Returns, replacements, and refunds are only applicable under eligible conditions as defined in our Refund & Returns Policy.
FuelX reserves the right to approve or reject any refund, replacement, or return request based on:
- claim validity
- product condition
- supporting evidence
- courier/delivery condition
- internal review
Please review our Refund & Returns Policy for full details.
Order Cancellation
Customers may request order cancellation before dispatch.
However:
- once an order has been processed or dispatched, cancellation may not be possible
- FuelX reserves the right to accept or reject cancellation requests based on order status
For prepaid orders, approved refunds (if applicable) will be processed according to our refund timelines.
Account & Customer Information
Customers are responsible for providing correct and updated information, including:
- full name
- phone number
- email address
- shipping address
FuelX shall not be responsible for issues arising due to incorrect or incomplete customer information.
Intellectual Property
All content on the FuelX website, including but not limited to:
- text
- product descriptions
- logos
- graphics
- images
- branding
- website design elements
is the property of FuelX unless otherwise stated.
No content from this website may be copied, reproduced, distributed, or used without prior written permission.
Limitation of Liability
FuelX shall not be held liable for any direct, indirect, incidental, or consequential loss, damage, or inconvenience arising from:
- use or misuse of products
- delayed deliveries
- courier-related issues
- website downtime or technical errors
- inaccurate user-provided information
- inability to use the website or services
Our liability, where applicable, shall be limited to the value of the purchased product/order only.
Availability of Products
All products listed on the website are subject to availability.
FuelX reserves the right to:
- discontinue products
- limit stock availability
- update or remove products without prior notice
If a product becomes unavailable after an order is placed, FuelX may contact the customer regarding replacement, delay, or refund options.
Promotional Offers & Discounts
From time to time, FuelX may offer:
- discounts
- coupon codes
- bundle offers
- promotional pricing
These offers are:
- subject to change without notice
- valid for limited time periods
- applicable under specific conditions only
FuelX reserves the right to cancel or modify any promotion at any time.
Website Errors & Technical Issues
While we aim to maintain a smooth website experience, FuelX does not guarantee uninterrupted or error-free website operation.
FuelX shall not be held responsible for:
- temporary website downtime
- payment gateway interruptions
- order submission issues caused by technical failures
- browser or device compatibility issues
Privacy & Data Use
By using our website, you agree that the information you provide may be used for:
- order processing
- delivery coordination
- customer support
- service communication
FuelX will take reasonable steps to protect customer information, but customers are encouraged to review our Privacy Policy for more details.
Right to Refuse Service
FuelX reserves the right to refuse service, cancel orders, or restrict access to any user in cases involving:
- suspicious activity
- abusive behavior
- fraudulent transactions
- policy violations
- repeated order refusals without valid reason
Changes to Terms & Conditions
FuelX reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
It is the customer’s responsibility to review this page periodically for updates.
Continued use of the website after changes are posted will be considered acceptance of those changes.
Contact Information
If you have any questions regarding these Terms & Conditions, please contact us through:
